Cancellation and Refund Policy
At Village Essence, customer satisfaction is important to us.
Order Cancellation
- Orders can be canceled before they are shipped.
- Once an order has been shipped, cancellation requests may not be accepted.
To request a cancellation, please contact us immediately with your order details.
Returns
We accept return requests only in the following cases:
- Wrong product delivered.
- Damaged product received.
- Product received in defective condition.
Customers must raise the issue within 48 hours of delivery along with clear photos or videos.
Non-Returnable Items
The following items may not be eligible for returns:
- Used or opened products.
- Products damaged due to misuse.
- Items purchased during clearance or special sale events.
Refund Process
- Once the returned product is received and inspected, eligible refunds will be processed.
- Refunds are generally credited within 5–10 business days to the original payment method.
- Shipping charges are non-refundable unless the error was from our side.
Exchange Policy
Product exchanges are subject to stock availability.
Contact Us
For cancellation, return, or refund requests:
Email: contact@villageessence.in